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Order and purchase

Can I return my order? How do I initiate a return?

How can I order in the SPRENGER Online Shop?

Can I specify special requests?

When is my delivery free of shipping costs?

How do I redeem a coupon / discount code?

Is there a minimum order value?

How do I register in the online store?

What do I do if I forget my password?

Can I also order as a guest?

Can I see my order online?

Can I also order by phone?

How fast do I get my order confirmation?

I have completed my order process, but now I thought of something else. What now?


How can I sign up for the newsletter?

How can I unsubscribe from the newsletter?

Do I have to sign up for the newsletter to be able to order?

Do I have to order to sign up for the newsletter?

What advantages do I get from the newsletter?

How often is the newsletter published?

Payment and Payment methods

Payment and payment methods

What payment methods are available?

How and when will my invoice be sent?

What do I do if I have not received an invoice?

Why have I received a reminder despite payment?

Can I change the due date of my invoice?

I have returned my order or part of the items and have now received a reminder for the amount. Who should I contact?

Shipping and delivery

How will my order be delivered?

Can I have my order sent to packing stations or post offices?

How much are the shipping costs?

Can I order free shipping above a certain value?

When will my order be delivered?

What if my order is lost?

Can I track my order?

What if I am not at home when the delivery is made?

How fast will my delivery be sent?

Are all items immediately available?

How can I make a change of address?

How can I cancel an item or an entire order?

My order has not arrived. What do I do now?

Why have I not yet received all the items I ordered?

What are the shipping and delivery options?

Can I choose the shipping service provider myself?

Contact & Service

I am unsure which product suits me and my dog. How can I get advice?

Can I also get advice by phone or only by mail?

Who do I contact if I have a problem?

Who is my contact person?

When can I expect a response to my email?

Can I buy (try on) Sprenger products in a retail store?

Are there certain times when you can reach the service?


How do I become a dealer?

Can anyone become a dealer?

Do I need an online store to become a dealer?


Create Sprenger customer account